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Chelsea Stephens

Phone:

+1 (647) 987-4374

Email:

chelsea.stephens@gmail.com

Address:

Ingersoll, Ontario

Date of Birth:

September 18, 1991

A Bit About Me

I've been in Oxford County for around 6 years and absolutely love it here.
My professional path has been all about connecting the dots—turning strategies into success stories across sales, marketing, community development, and more. From spearheading key events to boosting businesses online, I thrive on the thrill of a good challenge and the joy of seeing communities, particularly our Oxford community, grow.

I love opportunities where I can grow and where I can share ideas. I love the challenge of fundraising and sales, but also work best when I get to interact with others in some way.  I've always been drawn to the art of storytelling, whether through a compelling marketing campaign, an engaging public speaking event, or the strategic development of a company's digital presence. I also love to make things happen, particularly when it's a bit of a challenge.
 

In essence, I am a connector at heart – whether it’s pairing people with opportunities, businesses with communities, or ideas with reality. I believe in the power of collaboration, the impact of genuine engagement, and the importance of building a legacy that contributes to the success of our community. If you're on the lookout for someone who's all about fresh ideas, meaningful impact, and getting stuff done with a smile! 

I bring enthusiasm to any team, and I'm the type that will write down everyone's birthdays in my personal calendar so we don't forget to celebrate them. 

Resume

Work Experience:

Sales & Marketing Manager 

Oxford Manor Retirement Residence - Ingersoll 

June 2023 to September 2023

  • Spearheaded the successful planning and execution of a key community event, enhancing local engagement and residence visibility. Included visits from members of Ingersoll town council, and Oxford’s Member of Parliament. 

  • Conducted weekly outreach to 20-40 local businesses, fostering community ties and promoting the residence.

  • Directly contributed to a 3-month occupancy increase by securing 4 new residents, indicating effective targeted marketing strategies.


Executive Assistant

Java Zealot Solutions, Toronto, Ontario, Canada

January 2022 - August 2023

  • Managed at least 5 major trip arrangements and numerous weekly appointments, ensuring seamless operations for the CEO.

  • Streamlined email management processes, enhancing organizational efficiency and communication flow.

  • Managed rental income from multiple rental units including commercial and residential


Community Success Manager

Community Development Council Durham / UBI Works - Canada

July 2021 to June 2023

  • Drove a $12,000 annual fundraising campaign through the coordination of 50 donors. 

  • Managed over 24 volunteers with a retention rate of over 50%, sustaining operational effectiveness and community engagement.

  • Initiated and led an Influencer program, recruiting over 200 micro-influencers to elevate brand awareness and support for Basic Income

  • Assisted with CEO advocacy project garnering 170+ signatories.

 

Owner/Operator

Stephens' Consulting, Ingersoll, Ontario

January 2019 - July 2022

  • Elevated client visibility by increasing social media reach from 3,000 to over 13,000 followers organically within three months.

  • Delivered comprehensive digital solutions for 20+ businesses, including website design, SEO consulting, and the creation of an online retail store, demonstrating versatility and impact in digital marketing and e-commerce.
     

Member Services Coordinator

Ingersoll District Chamber of Commerce, Ingersoll, ON

December 2019 - October 2021

  • Developed Sponsorship Plan and secured over $12,300 in recurring sponsorships

  • Met with and reported to Chamber of Commerce Board of Directors

  • Acted as a board member for the Ingersoll BIA on behalf of the Chamber

  • Interviewed and maintained relationships with area businesses by reaching out to new businesses, and welcoming businesses from a variety of industries. 

  • Successfully integrated 5 new businesses annually during tenure, reversing a trend of declining membership and bolstering community economic growth.

  • Adapted event planning strategies to support local businesses during COVID-19, demonstrating innovation and community solidarity by facilitating transactions at cost.

  • Managed event planning and execution of golf tournaments, networking events, and fundraisers with Chamber administrator. 


Reservation & Hotel Management Coordinator / Customer Support Specialist
RoomRoster (now Event Connect), London, Ontario

October 2016 - August 2018

  • Used conflict management skills to act as a moderator between guests and hotels

  • Used various CRMs including: Front, ZenDesk, etc. 

  • Managed a high volume of client interactions, averaging 31,000 emails annually, and 70+ daily phone calls, showcasing exceptional organizational and customer service skills

  • Assisted in leading a shift to a “training first” approach, reducing inbound call volume significantly, and enhancing user self-sufficiency and satisfaction with platform features. 
     

Education:


Bachelor of Arts in Leadership, Minor in Cinema Studies 

Brescia University College, Western University

September 2009 - April 2014

Including a 1 year exchange program to Stenden Hogeschool, NL - Media and Entertainment Management


Post-Graduate Diploma in Public Relations

Western University

April 2014 - April 2015


Technical SEO, SEO & Marketing, Onsite SEO, and Offsite SEO (No diploma)

University of California - Davis, CA

December 2018 - July 2019

Certifications:
 

  • Ontario Smart Serve

  • TICO - Travel Industry Council of Ontario

  • G Class License 

  • CPR & First Aid Certified

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Public Speaking Experience: 

  • 2022 - Basic Income Guarantee Conference  

  • 2022 - Basic Income Now - Ontario Wide Meetup  

  • 2022 - Basic Income Now - Oxford / Elgin / Middlesex Riding Meetup  

  • 2021 - Zonta Club of Woodstock  

  • 2020 - Zonta Club of Woodstock  

  • 2020 - Ingersoll District Chamber of Commerce - Annual General Meeting  

  • 2019 - London Community Artists  

  • 2014 - The London Economic Development Corporation                                                                              

  • 2014 - Ministry of Economic Development, Trade, and Employment                                                     

  • 2014 - The Don Wright Faculty of Music, Western University                                                                   

  • 2014 - International Day of the Girl, Brescia University College                                                               

  • 2012 - The Provincial Interministerial Council (PIC) - Lunch & Learn                                                     

  • 2012 - Ontario Police College Management Team                                                                                             

  • 2012 - The Flair Conference, Brescia University College  

  • 2012 - The Provincial Interministerial Council (PIC) at the Ontario Police College

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Additional experience and references are available upon request. 
I am able to get a vulnerable sector screening. 

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